FAQs

Migros Bank
IBAN: CH54 0840 1000 0723 5872 6
Account holder: Sabrina Quarti, 3615 Heimenschwand

Alternatively, you can conveniently pay via TWINT :
TWINT number: 077 536 65 59

Note: Please use the payment link in the online shop if possible.
This is easier for you and allows for automatic payment allocation , which means your order will be processed faster.

When making a manual payment, please always include your order number in the payment reference. 🌿

No problem – just get in touch with us!
We can manually add the missing shipping costs and send you a payment link so you can complete everything conveniently.

No problem – write to us!
We will gladly assemble your order manually in the online shop and then send you a payment link .

Don't worry – even technology has its moods sometimes.
If the payment doesn't go through, please contact us , we'll be happy to help.
Sometimes digital technology can be a bit temperamental, but we do our best to offer you a quick and easy solution .

No problem – if you don't want to use digital payment methods , just get in touch with us .
We only accept cash payments in our physical store , not for online orders .
because we have to procure some products individually and would like to avoid this
that ordered goods remain unused.

But don't worry – you can talk to us .
Together we will find a suitable, individual solution for you.

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Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

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The buyer is responsible for shipping costs.
The shipping price already includes the necessary packaging material.

Our local delivery service is currently in a testing phase and is being continuously improved. We are gathering initial experience to be able to offer this service optimally in the future – therefore, prices and delivery areas may still change.

Currently the following applies:

• Delivery available for orders over CHF 50.–
• Delivery costs: CHF 20.–
• Personal delivery by us in the local area
• Subject to change – depending on demand and region

As this service is still under development, we welcome feedback and suggestions so that we can improve it step by step.

We reserve the right to plan deliveries in such a way that multiple orders in one region are delivered together – for the sake of the environment and to conserve resources.

After you place your order , we will inform you about the exact delivery date and agree on the delivery details together to ensure everything runs smoothly.

As this service is still under development, we welcome feedback and suggestions to continuously improve it.

If you select the "Pick up in store" option at checkout, we will prepare your order at our store.
As soon as it is ready for collection , you will receive an email from us with the collection confirmation .
Please wait for this email before coming by.

You can also specify a preferred date for picking up your order during checkout.
We will do our best to meet this deadline, but we cannot guarantee it.

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We can load shop credit directly onto your customer account – either as a refund or if you top it up in the store on site .
You simply pay in the store, and the credit will then be available in your online account.

You can see your current balance at any time in your account, and you can select it directly as a payment method at checkout .
This is an ideal solution if you want to order online but don't want to use digital payment methods .

You will receive a confirmation email after topping up.

If you wish, we can also send you a deposit slip for topping up your account – perfect if you are not nearby.
Of course, you can also gift shop credit to a registered customer.

Yes, of course. If you need an invoice for your accounting, simply contact us after your purchase.
We can issue you an official, full invoice via our accounting system (Bexio) and send it to you by email.

Yes, we also sell gift vouchers – the perfect gift for all plant and grow enthusiasts!
After purchase, you will receive the voucher as a PDF file, which you can easily print yourself or forward digitally.

No. Our space in the shop is limited – the product range on site depends on the demand of our customers .
Not all products you find in the online shop are available in the store at the same time.

Items marked as "in stock" in the shop may also be located in external warehouses .
These products must first be procured, but will be available to you within the delivery time specified in the shop –
either for in-store pickup or for shipping.

Yes – products that have a specific quantity listed in the online shop are actually in stock.
Please note that in rare cases, inventory discrepancies may occur.

We can individually organize large machines or special equipment available in Switzerland upon request .
This ensures that you receive the right product in the appropriate version.

We want to offer you the most comprehensive range possible , so that you have everything you need for your cultivation,
simply found in one place.
This means that the online shop is not a 1:1 reflection of the store's product range .
but shows what we can get for you – often even more.

If you want to be sure whether a particular product is available in the store.
or when we can order it for you, just give us a quick call –
We will gladly give you accurate and binding information .

Our goal is to offer you the best possible service and a wide range of products .
To achieve this, we combine online availability with local customer service .
Thank you so much for your understanding and support.

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Use this text to answer questions in as much detail as possible for your customers.

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When you buy from us, you support enthusiasts who test and compare their own products and only sell what they truly believe in.
We are constantly on the lookout for new ideas and practical gadgets that make your growing life easier and more sustainable.
For us, it's not about making the biggest profits – it's about passion, quality and honest advice.
We do this out of love for the cause – because we ourselves are part of this community.
Personal contact is important to us: With us, you are not a number, but a person with your own project, whom we support with experience and enthusiasm.

In Switzerland, there is no statutory right of return.
However, we offer a voluntary right of return in case of transport damage or errors on our part – these are of course at our expense.

Please send us a photo of the damage along with your order number to info@growtastic.ch within 48 hours of receipt.

No problem – simply contact us via email at info@growtastic.ch .
We examine each situation individually and find a fair solution.

No returns accepted on products over CHF 300.00.

By email to info@growtastic.ch , by phone or via our contact form .
We will get back to you within 24 hours (during opening hours).
If it's urgent, just give us a call!

Yes – you can find the current times on our contact page .

With pleasure! We look forward to welcoming you personally to our store.
With us, you get honest advice and direct contact – without detours.

The contact page always contains the most up-to-date information.